{"id":53951,"date":"2016-09-30T11:27:00","date_gmt":"2016-09-30T16:27:00","guid":{"rendered":"https:\/\/content.findlaw-admin.com\/ability-legal\/supreme\/legal-commentary\/the-supreme-court-curtails-federal-protection-against-age-discrimination.html"},"modified":"2016-09-30T11:27:00","modified_gmt":"2016-09-30T16:27:00","slug":"the-supreme-court-curtails-federal-protection-against-age-discrimination","status":"publish","type":"supreme","link":"https:\/\/supreme.findlaw.com\/legal-commentary\/the-supreme-court-curtails-federal-protection-against-age-discrimination.html","title":{"rendered":"The Supreme Court Curtails Federal Protection Against Age Discrimination"},"content":{"rendered":"\n<div class=\"wp-container-core-columns-is-layout-9d6595d7  fl-block-columns fl-sectionWithSidebar fl-container fl-flex fl-flex-wrap fl-gap30\">\n    \n    <div class=\"fl-page-articles   fl-block-column fl-section-main fl-section-main-full-width\">\n        <div class=\"yui-g\" id=\"leftcol-module\">\n      <!-- Right Line of Links Section -->\n      <!-- BEGIN PICTURE INSERTION -->\n      <!-- BEGIN TITLE AND AUTHOR INSERTION -->\n      <table>\n        <tr>\n\n          <td width=\"100\" rowspan=\"3\" class=\"wauthor\"><a href=\"\/legal-commentary\/joanna-grossman-archive\"><img decoding=\"async\" src=\"https://supreme.findlaw.com/static/f/images\/writ\/joanna.grossman.jpg\" border=\"0\" alt=\"Joanna L. Grossman\"><\/a><\/td>\n\n          <td class=\"wititle\"><h1>The Supreme Court Curtails Federal Protection Against Age Discrimination<\/h1><\/td>\n        <\/tr>\n\n        <tr>\n          <td class=\"wauthor\"><a href=\"\/legal-commentary\/joanna-grossman-archive\" class=\"graybold\"><h2>By JOANNA L. GROSSMAN<\/h2><br><\/a><\/td>\n        <\/tr>\n        <tr>\n          <td class=\"widate\">Thursday, June 25, 2009<\/td>\n\n        <\/tr>\n      <\/table>\n\n<p>Last week, the Supreme Court  issued <a href=\"https:\/\/caselaw.findlaw.com\/court\/us-supreme-court\/557\/167.html\" rel=\"noopener\">a 5-4 ruling<\/a> that will make it more difficult for some older  workers to succeed in proving age discrimination by their employers. <\/p>\n\n<p> In <em>Gross v. FBL Financial Services, Inc.<\/em>,  the Court held that employees suing under the Age Discrimination in Employment  Act (ADEA), unlike those suing for race or sex discrimination under Title VII, cannot  make use of the &#8220;mixed-motive&#8221; theory that makes it easier to prove  discrimination when there is evidence of both legitimate and illegitimate  motives for an adverse employment action. <\/p>\n<p>In  so ruling, the Court has unnecessarily \u2013 and based on weak reasoning \u2013 narrowed  federal protection against age discrimination.<\/p>\n<p><strong>The Plaintiff&#8217;s Case and the ADEA<\/strong><\/p>\n<p>  The plaintiff in the case was Jack Gross, a  54-year-old man who had worked at FBL Financial Group (FBL) for more than  thirty years when he was reassigned in 2003 from his position as &#8220;claims administration  director&#8221; to the position of &#8220;claims project coordinator.&#8221; At the same time, many of Gross&#8217;s job  responsibilities were transferred away to a new position, which was given to  another employee who was in her early forties. <\/p>\n<p>  Gross filed an ADEA lawsuit in federal court,  claiming that he had been demoted because of his advancing age. (The federal ADEA was enacted in 1967 &#8212; as a  parallel statute to Title VII of the Civil Rights Act of 1964, which prohibits  employment discrimination on the basis of race, color, national origin,  religion, and sex. The ADEA prohibits employers from discriminating against  workers who are 40 and over on the basis of their age.)<\/p>\n<p>  At trial, the jury was instructed that it should rule for  the plaintiff if he had proved that Gross&#8217;s &#8220;age was a motivating factor&#8221; \u2013  that is, if it &#8220;played a part or a role&#8221; \u2013 in the company&#8217;s decision to demote  him. <\/p>\n<p> The  jury was also instructed that it should rule for the defendant-employer if the  company had proved by a preponderance of the evidence (that is, proved that it  was more likely than not to be true) that FBL &#8220;would have demoted [Gross]  regardless of age.&#8221; <\/p>\n<p>The  jury returned a verdict for the plaintiff and awarded him almost $50,000 in  lost compensation.<\/p>\n<p> On appeal, FBL challenged the propriety of the jury  instruction. Specifically, FBL contended  that the instruction did not correctly allocate the burden of proving  discrimination in a so-called &#8220;mixed motive&#8221; case \u2013 one in which the employer&#8217;s  decision may have been motivated by both legitimate and illegitimate  considerations. <\/p>\n<p> As  explained below, however, the Supreme Court went far beyond this dispute,  ruling that the &#8220;mixed motive&#8221; proof structure cannot be used at all in ADEA  cases. <\/p>\n<p><strong>The Basic Burden-Shifting Framework In Discrimination Cases <\/strong><\/p>\n<p>    To understand <em>Gross<\/em>,  it&#8217;s important to know the basics of how plaintiffs &#8220;prove&#8221; discrimination  under federal law. In 1973, in <em><a href=\"https:\/\/caselaw.findlaw.com\/court\/us-supreme-court\/411\/792.html\" rel=\"noopener\">McDonnell Douglas Corp. v. Green<\/a><\/em>,  the Supreme Court outlined the basic &#8220;pretext&#8221; model proof structure, which  uses a series of stages to smoke out evidence of discrimination that violates  Title VII, the main federal anti-discrimination statute. <\/p>\n<p>  First, the plaintiff must make out a &#8220;prima facie&#8221;  case, proving some very basic facts necessary to support an inference of  discrimination. A man who claims he was fired because of age, for example, must  show that he is old enough to qualify for protection under the ADEA and that a  younger worker was given the job, or that the employer continued to seek other  applicants after rejecting him. <\/p>\n<p>  The employer then has a burden of <em>production<\/em>, which means it must  articulate a legitimate, non-discriminatory reason for the challenged  employment action. The hypothetical  defendant might claim, for example, that it passed over the older applicant  because the younger one had better educational credentials. The employer can survive this stage without <em>persuading<\/em> the factfinder that this was  real reason for its decision, as long as it simply explains what the purported  reason was. <\/p>\n<p>  Finally, the plaintiff has the opportunity to  disprove the employer&#8217;s articulated reason.  For instance, the plaintiff might show that the company had hired other  employees with his level of education.  Alternatively, he could offer other evidence to show that the offered  reason is a pretext for discrimination, such as a pattern of preferring younger  applicants. <\/p>\n<p>  At the end of the case, the jury is instructed that  it <u>may<\/u> find for the plaintiff if she has either disproved the employer&#8217;s  articulated reason <u>or<\/u>offered other evidence that the reason  given is pretextual. The plaintiff retains the burden of proof throughout the  case, but the jury is instructed that acceptable proof to satisfy that burden  can take one of several forms. <\/p>\n<p>  This proof structure is useful in the typical  employment discrimination case in which there is no &#8220;smoking gun.&#8221; The pretext model minimizes that problem by  forcing the employer to explain its actions. In this way, it narrows the  litigation so that it revolves around an actual reason that is offered by the  employer, rather than forcing the plaintiff to disprove all conceivable,  legitimate justifications for the employment action. <\/p>\n<p><strong>Burden-Shifting In Mixed-Motive Cases: <em>Price Waterhouse<\/em> and the  1991 <br>\n  Civil Rights Act<\/strong><\/p>\n<p>    The <em>McDonnell Douglas<\/em> model, useful as it  is, has limits &#8212; and a mixed-motive case soon arose to test them. In <em><a href=\"https:\/\/caselaw.findlaw.com\/court\/us-supreme-court\/490\/228.html\" rel=\"noopener\">Price  Waterhouse v. Hopkins<\/a><\/em>, a firm denied partnership to a female  candidate. There was some evidence that the decision was made <u>both<\/u> on  the basis of her sex (an obviously illegitimate motive) <u>and<\/u> on the basis  of her behavior at work (a legitimate motive). <\/p>\n<p>  The pretext model breaks down in this type of  case. Consider how that model would  apply: After the employee satisfies the  prima facie case, the employer would then satisfy its burden of production,  coming forth with its legitimate reason for not making Hopkins partner: Her  behavior. Then, the burden would be on Hopkins  to disprove that reason, or to show that it was a pretext. If she couldn&#8217;t, she  would lose &#8212; even if she could show that there were other, illegitimate  reasons for the denial. Thus, an  employer could admittedly take a discriminatory factor into account in making a  decision, but still escape liability.<\/p>\n<p>  That anomaly inspired the Supreme Court, in <em>Price  Waterhouse<\/em>, to devise an alternative proof structure for mixed-motive  cases. In a splintered opinion, four Justices, a plurality of the Court, stated  that when an employee alleges that both legitimate and illegitimate  considerations influenced a decision, he must prove that discrimination was a  &#8220;motivating factor&#8221; for the decision, before the burden shifts to the employer  to show that it would have taken the same action even without the illegitimate  consideration. If both parties met their  burdens, the employer would avoid liability, because it would have made the  very same decision even barring the presence of the discriminatory factor. <\/p>\n<p>  Meanwhile, Justice O&#8217;Connor \u2013 the crucial fifth  Justice &#8212; concurred, but wrote separately that the burden should shift only if  the employee presents &#8220;direct evidence&#8221; that discrimination was a &#8220;substantial  motivating factor&#8221; for the decision.  Because her vote was necessary to make a majority, her narrower  articulation of the test was treated as the official standard. (Justice White also concurred with O&#8217;Connor&#8217;s  tougher standard, agreeing that the illegitimate factor must be a &#8220;substantial  motivating factor.&#8221;)<\/p>\n<p><strong>How  the Civil Rights Act of 1991 Altered the Legal Landscape<\/strong><\/p>\n<p>  In the Civil Rights Act of 1991 (CRA), however,  Congress codified the mixed-motive proof structure and made it easier for  plaintiffs to prevail. Those amendments  made clear that discrimination with mixed motives is still discrimination:  Discrimination, it established, occurs whenever a prohibited characteristic was  &#8220;a motivating factor for any employment practice, even though other factors  also motivated the practice.&#8221; <\/p>\n<p>  Congress also made clear in the CRA that an  employer can be held liable even if it successfully proves it would have taken  the same action without the discriminatory motive. In such a case, the plaintiff cannot collect  damages \u2013 since he would have suffered the same employment outcome even without  discrimination \u2013 but he or she can obtain injunctive relief and attorneys&#8217;  fees, both potentially valuable remedies.<\/p>\n<p>  A lingering question after the CRA&#8217;s enactment was  whether Justice O&#8217;Connor&#8217;s mention of &#8220;direct evidence&#8221; was a separate  requirement in mixed-motive cases.  (Direct evidence is evidence that shows &#8220;a specific link between the  alleged discriminatory animus and the challenged decision&#8221;; circumstantial  evidence, in contrast, requires at least one inference to reach an ultimate  fact.) She was the only one to use the  phrase, and Congress did not acknowledge it in the statutory revision. <\/p>\n<p>  The Supreme Court in <em><a href=\"https:\/\/caselaw.findlaw.com\/court\/us-supreme-court\/539\/90.html\" rel=\"noopener\">Desert  Palace, Inc. v. Costa<\/a><\/em> (which I have written about in <a href=\"\/legal-commentary\/a-recent-supreme-court-decision-makes-it-easier-for-plaintiffs-to-proceed-when-discrimination-is-one-motive-but-not-the-only-one.html\">a  previous column<\/a>) ruled that the CRA had obviated any &#8220;direct  evidence&#8221; requirement \u2013 if one had ever existed \u2013 by codifying the proof  structure without mentioning it. <\/p>\n<p><strong>Mixed-Motive Evidence and the ADEA <\/strong><\/p>\n<p>  Let&#8217;s return now to the question I initially posed  \u2013 and to the question that was actually answered by the Court in <em>Gross<\/em>.  Both questions turn on a basic conundrum: Should proof structures  developed in Title VII cases be applicable to ADEA cases, particularly to the  extent they were amended by a provision that amended <u>only<\/u> Title VII, and  not the ADEA? <\/p>\n<p>  When the Supreme Court agreed to hear <em>Gross<\/em>, the question posed was whether an  age discrimination plaintiff needed to present &#8220;direct evidence&#8221; in order to  rely on the mixed-motive proof structure.  The Court&#8217;s ruling in <em>Desert<\/em><em> Palace<\/em>was not obviously applicable, since it  relied primarily on the interpretation of the CRA, which did not amend the  ADEA. <\/p>\n<p>  The U.S. Court of Appeals for the Eighth Circuit  reversed the jury&#8217;s verdict in favor of Gross, ruling that the jury should not  have been given a mixed-motive instruction unless Gross had presented &#8220;direct  evidence&#8221; showing that FBL took his age into account when deciding to demote  him.<\/p>\n<p>  On review, however, the Supreme Court declined to  reach that issue at all. It ruled,  instead, that the entire mixed-motive proof structure is inapplicable to ADEA  claims, parting ways with <u>all<\/u> of the federal appellate courts that have considered  this issue. <\/p>\n<p>  In a series of obvious missteps, the Court thus  narrowed the protection for employees who suffer age discrimination at  work. <\/p>\n<p><strong>The Ruling in <em>Gross v. FBL Financial Services, Inc.<\/em><\/strong><\/p>\n<p><strong> <\/strong>Justice  Clarence Thomas&#8217;s majority opinion takes issue, right at the outset, with the  notion that Title VII and the ADEA should be construed in a similar fashion,  referring to them as &#8220;materially different with respect to the relevant burden  of persuasion.&#8221; <\/p>\n<p>  The Court correctly points out, as explained above,  that the CRA only amended Title VII. But  that tells us nothing about whether the Court&#8217;s initial interpretation of Title  VII in <em>Price Waterhouse<\/em> should apply  to the ADEA, which, after all uses the same language to define an unlawful  employment practice. Title VII prohibits  employment decisions made &#8220;because of&#8221; sex, race, ethnicity, and so on. The ADEA prohibits employment decisions made  &#8220;because of&#8221; age. Yet, the majority  construes the same phrase in two nearly identical statutes to mean different  things. <\/p>\n<p>  In <em>Price  Waterhouse<\/em>, as the reader will recall, the Court ruled that a decision is  made &#8220;because of sex&#8221; (or another prohibited characteristic) when it is taken  wholly or partly &#8220;because of&#8221; that prohibited characteristic, as long as the  illegitimate consideration was a &#8220;substantial motivating factor&#8221; for the  decision. <\/p>\n<p>\n  In contrast, in <em>Gross<\/em>,  the majority takes a completely contrary view: that the words &#8220;because of&#8221;  describe &#8220;but-for&#8221; causation. In other  words, the action is not illegal discrimination unless it would not have been  taken &#8220;but for&#8221; consideration of the prohibited factor. Age, in that view, must be <u>the<\/u> reason  the employer decided to act, not one factor among two or more. <\/p>\n<p>  The <em>Gross<\/em> majority relies most centrally on dictionary definitions of &#8220;because of&#8221; (the  opinion cites three different dictionaries!).  In so doing, it ignores completely the many precedents suggesting that  similarly-worded and similarly-purposed statutes should be construed <em>in pari materia <\/em>\u2013 that is, in essentially  the same way.<\/p>\n<p>  The majority also rejects the argument that <em>Price Waterhouse<\/em> controls its  interpretation of the ADEA, despite the important points on which Title VII And  the ADEA have been treated as coextensive.  (<em><a href=\"https:\/\/caselaw.findlaw.com\/court\/us-supreme-court\/544\/228.html\" rel=\"noopener\">Smith v. Jackson<\/a><\/em>,  which I discussed <a href=\"\/legal-commentary\/the-supreme-courts-new-age-discrimination-ruling-good-news-and-bad-news-for-both-employers-and-older-workers.html\">in a prior column<\/a>, stands  strongly for this proposition.) And the <em>Gross <\/em>opinion ends with a rambling critique based on the &#8220;difficulty&#8221; that judges  have in crafting mixed-motive instructions \u2013 when all the Court had to do was  to give some guidance to the lower courts, to obviate this difficulty.<\/p>\n<p>  In the end, the bottom line is this: The Court simply throws the mixed-motive  proof structure out the window for age discrimination cases. <\/p>\n<p><strong>The Dissenting Opinion in <em>Gross<\/em><\/strong><\/p>\n<p>  In a dissenting opinion joined by Justices Souter,  Ginsburg and Breyer, Justice Stevens points out the many oddities of the  majority opinion. First, Stevens  criticizes the majority for answering a question that was not asked, briefed,  or essential to the resolution of the case.  Among other problems, this reaching-out means that the agency charged  with implementing the ADEA did not have the chance to weigh in on the proper  interpretation of the statute \u2013 an odd state of circumstances since when  agencies do weigh in, the Court often accords deference to their views. Here, there was no chance for those views to  be voiced.<\/p>\n<p>  Second, the dissent exposes the majority&#8217;s cramped  and unusual interpretation of the statutory language, the &#8220;most natural  reading&#8221; of which, Justice Stevens writes, &#8220;proscribes adverse employment  actions motivated in whole or in part by the age of the employee.&#8221; The dissent concedes that the majority could  plausibly refuse to apply the revised version of mixed-motive analysis, given  Congress&#8217; failure to amend the ADEA in the CRA. But it goes on to very persuasively argue that  the majority has no basis on which to refuse to apply <em>Price Waterhouse<\/em>, which interpreted the same words in virtually the  same context only twenty years ago.<\/p>\n<p>  Indeed, there is specific precedent for applying the  Supreme Court&#8217;s version of a Title VII test to an ADEA claim, while applying  Congress&#8217; &#8220;fixed&#8221; version to Title VII cases.  Disparate impact theory was first established by a Supreme Court  interpretation of Title VII, which said nothing express about unintentional  discrimination, in the 1971 case of <em><a href=\"https:\/\/caselaw.findlaw.com\/court\/us-supreme-court\/401\/424.html\" rel=\"noopener\">Griggs  v. Duke Power Co.<\/a><\/em> The  Court later narrowed the theory by imposing certain obstacles for plaintiffs in  a series of cases ending with <em><a href=\"https:\/\/caselaw.findlaw.com\/court\/us-supreme-court\/490\/642.html\" rel=\"noopener\">Wards Cove  Packing Co. v. Atonio<\/a><\/em>, which dramatically lightened the defendant&#8217;s burden  in disparate impact cases. In the CRA,  Congress codified disparate impact theory in Title VII and, in so doing, used  language to restore the Court&#8217;s original broad definition of the claim. <\/p>\n<p> In the <em>Smith <\/em>case,  which I mentioned earlier, the Court was faced with the question whether  disparate impact claims could be brought under the ADEA. It held that they could, but that they would  be governed by the pre-CRA precedents like <em>Wards  Cove<\/em> because the Congressional &#8220;fix&#8221; only applied to Title VII. But the Court&#8217;s original interpretation of  Title VII in <em>Griggs <\/em>applied with  equal force to the ADEA, which similarly defined discrimination. Courts thus now apply two different legal  tests when examining disparate impact claims depending on whether the claimant  is proceeding under the ADEA or Title VII \u2013 which seems absurd. <\/p>\n<p>  The dissent also takes the majority to task for  reaching a conclusion contrary to the one unanimously reached by federal  appellate courts, all of whom thought it obvious that mixed-motive analysis  could indeed be used in ADEA litigation.<\/p>\n<p>  <strong>A Court Decision that Congress Would  Be Well-Advised to Override<\/strong><\/p>\n<p> It may seem like proof  structures are technical or unimportant, but they often make or break an  employee&#8217;s case. Mixed-motive analysis serves as an important deterrent to  employers who might otherwise permit improper motives to infect their  decision-making processes \u2013 and as a deterrent, it may affect, and protect,  numerous employees. <\/p>\n<p>  In  the end, the majority made a major error, and the dissent was far more  persuasive: If an employer takes a prohibited characteristic into account, then  it commits illegal discrimination, for which there ought to be a legal  remedy. <\/p>\n<p>  This  ruling is ripe for a Congressional override, much like its many predecessors  that necessitated the Civil Rights Act of 1991.  Let&#8217;s hope that Congress makes the dissent&#8217;s well-reasoned analysis the  law.<br>\n  <!-- BEGIN AUTHORS FOOTNOTE -->\n<\/p>\n<hr size=\"1\">\n<p class=\"authorfoot\">\n<a name=\"bio\"><\/a>Joanna Grossman, a FindLaw columnist, is a professor  of law at Hofstra University. Her columns on family law, trusts and estates,  and discrimination, including sex discrimination and sexual harassment, may be  found in the <a href=\"\/legal-commentary\/joanna-grossman-archive\/\">archive of her  columns on this site<\/a>.\n\n\n\n\n <\/p>\n<\/div>\n<div class=\"was-this-helpful\">\n    <div\n            class=\"was-this-helpful__question-container\"\n            aria-labelledby=\"was-this-helpful__question\"\n            role=\"group\"\n    >\n        <span\n                id=\"was-this-helpful__question\"\n                class=\"was-this-helpful__question fl-text-lg-bold\"\n        >Was this helpful?<\/span>\n        <button\n                class=\"was-this-helpful__button fl-text-sm\"\n                aria-label=\"Yes\"\n                value=\"yes\"\n        >\n            <span class=\"was-this-helpful__button-text fl-text-bold\">Yes<\/span>\n            <i class=\"was-this-helpful__button-icon\">\n                <svg width=\"22\" height=\"22\" viewBox=\"0 0 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class=\"was-this-helpful__feedback was-this-helpful__feedback--negative\">\n                <fieldset>\n                    <legend class=\"was-this-helpful__feedback-form-title\" tabindex=\"0\">Why was this not helpful?<\/legend>\n                    <div class=\"was-this-helpful__choose-option-message\" role=\"status\">\n                        <p class=\"was-this-helpful__choose-option-message-text\"><\/p>\n                    <\/div>\n                    <div class=\"fl-radio-button-field fl-flex was-this-helpful__feedback-form-title\">\n                        <input\n                                id=\"was-this-helpful__radio-button--missing-info\"\n                                class=\"fl-radio-button-field-input\"\n                                type=\"radio\"\n                                name=\"negative-feedback\"\n                                value=\"Missing Information\"\n                        >\n                        <label\n                                class=\"fl-radio-button-field-label fl-text-sm was-this-helpful__radio-label\"\n                                for=\"was-this-helpful__radio-button--missing-info\"\n                        >Missing the information I need<\/label>\n                    <\/div>\n                    <div class=\"fl-radio-button-field fl-flex was-this-helpful__feedback-form-title\">\n                        <input\n                                id=\"was-this-helpful__radio-button--complicated\"\n                                class=\"fl-radio-button-field-input\"\n                                type=\"radio\"\n                                name=\"negative-feedback\"\n                                value=\"Too complicated\"\n                        >\n                        <label\n                                class=\"fl-radio-button-field-label fl-text-sm was-this-helpful__radio-label\"\n                                for=\"was-this-helpful__radio-button--complicated\"\n                        >Too complicated \/ too many steps<\/label>\n                    <\/div>\n                    <div class=\"fl-radio-button-field fl-flex was-this-helpful__feedback-form-title\">\n                        <input\n                                id=\"was-this-helpful__radio-button--dated\"\n                                class=\"fl-radio-button-field-input\"\n                                type=\"radio\"\n                                name=\"negative-feedback\"\n                                value=\"Out of date\"\n                        >\n                        <label\n                                class=\"fl-radio-button-field-label fl-text-sm was-this-helpful__radio-label\"\n                                for=\"was-this-helpful__radio-button--dated\"\n                        >Out of date<\/label>\n                    <\/div>\n                    <div class=\"fl-radio-button-field fl-flex was-this-helpful__feedback-form-title\">\n                        <input\n                                id=\"was-this-helpful__radio-button--negative-other\"\n                                class=\"fl-radio-button-field-input\"\n                                type=\"radio\"\n                                name=\"negative-feedback\"\n                                value=\"Other\"\n                        >\n                        <label\n                                class=\"fl-radio-button-field-label fl-text-sm was-this-helpful__radio-label\"\n                                for=\"was-this-helpful__radio-button--negative-other\"\n                        >Other<\/label>\n                    <\/div>\n                <\/fieldset>\n            <\/div>\n            <div class=\"was-this-helpful__form-buttons-container\">\n                <button\n                    class=\"was-this-helpful__feedback-button was-this-helpful__feedback-button--positive at-feedback-submit fl-button secondary\"\n                    type=\"submit\"\n                >\n                    <span class=\"fl-button-content\">Submit<\/span>\n                    <i\n                        class=\"fa fa-angle-right medium\"\n                        aria-hidden=\"true\"\n                    ><\/i>\n                <\/button>\n                <button\n                    class=\"was-this-helpful__feedback-button was-this-helpful__feedback-button--cancel fl-button primary disabled\"\n                    type=\"reset\"\n                >\n                    <span class=\"fl-button-content\">Cancel<\/span>\n                    <i\n                        class=\"fa fa-times-circle medium\"\n                        aria-hidden=\"true\"\n                    ><\/i>\n                <\/button>\n            <\/div>\n        <\/form>\n    <\/div>\n    <div class=\"was-this-helpful__thank-you-message\" role=\"status\">\n        <i class=\"was-this-helpful__thank-you-message-icon fa fa-check\"><\/i>\n        <p class=\"was-this-helpful__thank-you-message-text\" aria-live=\"polite\"><\/p>\n    <\/div>\n<\/div>\n\n\n    <\/div>\n    \n    <div class=\"fl-block-column fl-section-sidebar\">\n        \n    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